Account


How can I view my order status and history?
If you have used an account to place your order, you can view your order status and history by logging in to your account and accessing the "My Account" tab.

This will then allow you to view your order, order status and print a tax invoice.

How can I unsubscribe from the mailing list?
To unsubscribe, please click the "unsubscribe" link at the bottom of any marketing promo email/poster that is e-mailed to your account or update your mailing preferences under your "my account" options.

If you are still finding it difficult to unsubscribe, please do not hesitate to contact the online support team for further assistance at onlinesupport@brandcollective.com.au

How do I know if I successfully placed my order?
When you have placed an order, an order confirmation screen containing your order number will appear after payment processing.

Additionally, you will receive a confirmation email within 15 - 30 minutes.

Please be careful when entering your email address to ensure this is automatically sent to the correct person.

If you don't receive an email, please get in touch with our customer service team. Be sure to check your spam/junk folder first just in case.

What are the benefits of creating an online account?
As a member you'll receive exclusive benefits and access to your order details; You can:
  • Check out faster when making a purchase.
  • Check the status of your orders.
  • See any of your past orders. Change your account details, including password.
  • Store any extra shipping addresses.
  • Subscribe to email updates to stay up to date with our new arrivals, sales and exclusive promotions!

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