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Delivery Policy

Delivery Policy

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If you have any questions or need help with your account, please contact us for assistance.

Customer Support Hours:
Monday - Friday 8.30 AM to 4.30 PM (AEST)

Upon dispatch, you will be emailed an Australia Post tracking number.

By default, you provide authority to leave items at the address specified in your order. If we are unable to deliver your goods to the Delivery Address due to the size of the package or because there are restrictions on access to the Delivery Address or it is unsafe or impractical to make delivery, a calling card will be left for you to collect the goods from a local Australia Post office. It is your responsibility to follow the instructions stated on the calling card.

Standard Delivery

Free shipping on all Australian orders $99 and above.
For all orders under the value of $99, a $9.95 standard delivery fee will apply with the below delivery times (including dispatch):
2-5 business days - VIC, NSW
3-6 business days - ACT, SA, TAS & QLD metro
3-10 business days - WA and most regional areas

Express Delivery

Express shipping is available at a cost of $14.95 with the below delivery times (including dispatch):
2-3 days - VIC, NSW
2-4 business days - ACT, SA, TAS & QLD metro
3-5 business days - WA and most regional areas

New Zealand Delivery

Standard shipping to New Zealand is available at a cost of $9.95 AUD with the below delivery times (including dispatch):
3-8 business days


Please note, in busy trading periods, orders may take longer due to high volumes.