Return center

Returning Online

- Before requesting a return for your order, please take care in ensuring that the product is in a new, unworn condition and the box or packaging is not damaged. We suggest placing returns in a plain shipping satchel and affixing the label to this. Before completing your return, ensure you have your Order ID and email address handy.

- CLICK HERE to start your Australian online return

For all New Zealand online returns, please contact Customer Service on support@superdry.com.au 

- Complete the required information and generate your postage label

Please note that all return postage costs are the responsibility of the customer

- Post your parcel to our online returns warehouse

- Once received, it typically takes 3 - 5 business days for returns to be processed. You will be notified by email once your return has been finalised.

 

Our Returns Policy

We appreciate it's not always easy buying the perfect product online and we understand that you may need to return or exchange items occasionally. You may return your online purchase by posting it back to our online store, ensuring the below criteria is met.

- The product is returned within a 28-day change of mind period

- For all festive season gifts, we extended our returns window to cover the period of December – January. All items eligible for return & exchange purchased from 1st December 2024 will have until 31st January 2025 to be returned to our online store or returned/exchanged at one of our retail outlets around Australia.

- You return the product in its original condition, unworn and with the tags attached

- Supply your store receipt/tax invoice or online order confirmation email as proof of purchase

  

Returning In Store

Providing your order meets the above conditions, you can return or exchange your order at any Superdry store by providing a copy of your receipt within the 28 days returns period.

Please note that in store purchases cannot be returned via the online returns portal.

Find your closest store here.

You may return or exchange your online order at any Superdry Australia / New Zealand store

Please note thayt the Queenstown and Manawa Bay are not currently accepting returns but can exchange your online orders. At present, only Sylvia Park is able to process refunds.

 

Faulty Products

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you believe you have received a faulty item or have any queries regarding our returns process, please contact our customer care team at: support@superdry.com.au