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Our Returns Policy
Shop with confidence with easy returns or exchanges of your items within 30 days.
Returning Online
Return your online purchase via Australia Post with our easy to use returns portal.
Returning In Store
Return or exchange your purchase to any Superdry store, free of charge.
Our Returns Policy
Shop with confidence knowing if you change your mind or aren’t 100% happy with your purchase, we accept returns provided you meet the below conditions:
The product is returned within a 30 day change of mind period.
This period starts from when the purchase date, which can be found on your receipt or order confirmation.
You return the product in its original condition, unworn and with the tags attached.
Unless the product is an excluded item.
Supply your store receipt/tax invoice or online order confirmation email as proof of purchase.
Your proof of purchase must be within our 30-day change of mind period.
Due to hygiene reasons, underwear is neither returnable nor exchangeable.
Superdry takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products, you will be entitled to the following remedies under the Australian Consumer Law:
(1) Exchange or refund of items for major failure or faults, or
(2) Exchange or repair if the goods fail to be of acceptable quality and the failure is not a major failure.
In assessing a claim for faulty goods, the Australian Consumer Law allows us to take into account how much time has passed since you bought the product, how the product has been used, the length of time for which it is reasonable for the product to be used and the amount of use the product could reasonably be expected to tolerate before the failure becomes noticeable.Â
If you believe you have received a faulty item, please follow the steps above to complete your return, where you will be asked to upload a photo demonstrating the fault which will be assessed by the team. Otherwise, email us at support@superdry.com.au
Sale items purchased online can be returned as long as they are returned within the 30-day returns period. Please take care in ensuring that the product is in a new, unworn condition and the tag is still attached with any packaging in tact.
Please kindly note that sale items purchased in store have a separate exchange-only policy.
Return your online purchase via Australia Post with our easy to use returns portal. Click Here to start your return.
Once a refund has been processed to your Afterpay/PayPal account, Afterpay/PayPal will then contact you to confirm the refund amount depending on the amount of payments you have made. For example, if you have only paid 2 installments of your total order value, After Pay/PayPal will only refund the partial amount paid with them, and then cancel the remaining outstanding amount. This may mean that you would receive a partial refund of your total order value as only that amount was captured from your linked credit card up to the refund date.
Please kindly note that we are unable to offer exchanges on purchases made with Afterpay and PayPal.
Returning Online
For all card and/or gift card payments, simply locate your order number and start your return process online below. For all buy now, pay later payment methods, please see the information below for each provider's policy.