Our warehouse elves are packing your orders as swiftly as they can.
Once your parcel is with Australia Post, they’ll do their best to get it to you before Santa visits.
Any orders placed after the below dates may not make it in time for Christmas delivery.
Express Shipping: Tuesday 17th December Standard Shipping: Sunday 15th December
Please ensure if you are buying gifts for someone to get your order in before those dates to make sure you get it in time to wrap it and put it under the tree!
Extended Returns for Christmas
We want to make your Christmas shopping experience as easy as possible, so we have extended our returns window.
All orders placed from 1st December 2019 will have 6 weeks from the date of their order to organise a return with our friendly customer service team. All general returns conditions apply, see our returns section here for more details..
Delivery PolicyWe offer free standard shipping within Australia & New Zealand on all orders!
Express shipping is available at a flat rate of $14.95.
Your products are shipped from our warehouse in Victoria, Australia – or in some cases shipped from your closest store.
As soon as your order is dispatched, you will receive a tracking number that you can use to track the status of your delivery online.
Orders placed before noon AEST on business days will normally be packed and dispatched on the same day.
Delivery times for standard shipping option delivery is 2-6 business days for most Metro and inner-regional postcodes, excluding WA.
In busy trading periods, orders may take longer due to high volumes.
Once dispatched with Australia Post, expected delivery times for each region are as follows:
|VIC:||1-3 business days|
|NSW, ACT, SA & QLD||2-6 business days|
|Regional Areas (east coast)||2-6 business days*|
|WA, NT, TAS||3-10 business days*|
|NZ||3-7 business days|
|VIC:||1-2 business days|
|NSW, ACT, SA & QLD||1-3 business days|
|Regional Areas (east coast)||1-3 business days*|
|WA, NT, TAS||2-5 business days*|
*Outer-regional areas may experience slightly longer shipping times.
Please note, we can only ship to Australia and New Zealand, for international shipping, please visit www.superdry.com.
New Zealand Shipping
For NZ Shipping we use Australia Post and NZ Post. We offer free shipping on all transactions; Products are shipping from Melbourne, Australia and will be delivered in 3-7 business days, depending on region. In busy trading periods, orders may take longer due to high volumes.
Why Does The Price Increase When I Select ‘New Zealand’ Shipping?
As of the 1st of December 2019, New Zealand has enforced a new law requiring overseas businesses to collect and return 15% of the purchase price of goods under the value of $1,000 NZD. In compliance with this law, an additional charge of 15% will be applied to your order. For more information, please click here.
Will There Be Any Border Costs For My New Zealand Order?
No. Prior to the enforcement of this law, border taxes were applicable when the value was over $60 NZD. As of 1st of December 2019, this has been replaced by the 15% GST.
Will The New GST Laws For New Zealand Effect Delivery Costs?
No. Delivery costs and shipping will remain consistent with our current shipping rates.
What Currency Does Your Website Use?
All prices are in AUD. If you are ordering from NZ, your order will be processed in AUD and your bank will convert to NZD. Please be aware that foreign currency exchange fees may apply. GST % is determined by AUD.
Duties & Taxes
Any customs, taxes or import duties due are charged once the parcel reaches the destination country and must be paid by the recipient of the parcel. We have no control over these charges and cannot advise you in advance of the total duty which will be charged.
We recommend you contact the NZ Customs Office for current import duties before you order so you can estimate the charges before purchasing.