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Frequently Asked Questions

  • How much is delivery?

    Standard Delivery within Australia and New Zealand is FREE for all orders over $50! For information on any additional charges, please see our delivery page.

    Your order will usually ship on the same day if ordered before midday AEST and is shipped via Australia Post.

  • How long does delivery usually take?

    We use Australia Post to deliver all our items from either our warehouse in Victoria Australia, or from a local store.

    We dispatch the order as quickly as possible so you can receive it as quick as possible.

    Please allow 2-5 days for Standard Shipping, and 1-3 days for Express Shipping

  • How can I find out where my order is, do you have tracking?

    When you place your order you will have received a confirmation email with a tracking number in it. This number can be used on the Australia Post website to track the status of your order, this can be found here.

  • If I am not happy with an item, can I return/exchange it?

    Of course! We offer free returns & exchanges to any one of Australia or New Zealand stores, or you can send it back to us directly via our free reply paid address.

    Simply contact our customer service team below to request your return.

  • If I receive a faulty item, what are my options?

    We hope that never happens! But occasionally a faulty item is sent out. If this is the case please contact our customer service team and they will tell you your options.

    Our customer service team can be contacted below

Send Us A Message

Please note: This form is for Australia and New Zealand customers only. Customers in other regions should visit superdry.com.

Customer Service

Contact Us
We try our best to make sure you can find everything you need in our FAQ section. If however you have a question that can’t be answered there, please contact us via the below.

Call Us
AU: 1800 957 522
NZ: 0508 123 002

Current Customer Service disruption
At Superdry employee safety is one of our primary concerns. As a result of COVID-19 being declared a pandemic by the World Health Organisation we have made a decision to allow our customer service teams to work from home. This means that we will not be able to support our telephone contact lines in the short term.

Our email and contact forms will remain open as our core customer service contact channels during this time and we will endeavour to provide the best possible service. However, please be aware that we are experiencing higher than normal demand, which may cause some delays in response.

Support Team Hours
Monday to Friday: 9:00am - 5:00pm AEST

Vist us in store.