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Superdry

Returns

Please note that due to the recent spread of COVID-19 in Australia, all returns on full-price items will be extended for 60 days, effective on in-store and online purchases made from 17/03/2020 onward.

Easy, Free Returns
We are confident that you will be happy with your purchase, however if for any reason this is not the case, we offer the option to return for all items purchased directly with us (either online at superdry.com.au or in-store) within 28 days of the order date. You will be able to return your items directly to one of our Superdry retail stores or you can return your item online, by contacting us here.

Please note: for orders purchased in-store, these can only be returned back to a physical store and can not be returned via our customer service team.

We have 3 conditions for return due to a change of mind:
  • 1. Items must be returned within 28 days of the order date;
  • 2. Items must be purchased from an official Superdry retail store or Superdry.com.au and still hold the original receipt for proof of purchase (please use Store Locator to find your preferred Superdry retail store). Proof of purchase can be in the form of a confirmation email or bank statement or PayPal proof of purchase;
  • 3. Items must be unworn with the original tags still attached – we are unable to accept returns with dirty marks or wear damage;
You may return your order to any Superdry Australia or New Zealand store, excluding Myer concessions. We reserve the right to refuse the return if these conditions are not adhered to. Please note you cannot return items purchased from other retailers outside the Superdry network.
How do I request a return or refund?
Please contact our customer support team here and we will be more than happy to initiate a return for you, as long as you provide us with the following details:
  • 1. Order #;
  • 2. Details of the item you wish to return; and
  • 3. Reason for return.
Our customer support team will get back to you with the reply-paid details and return authorisation slip. Please note:
  • returns will not be accepted without a valid return authorisation slip
  • Superdry will not take responsibility for returned items not received if registered post is not used.
How do I exchange an item?
You are able to exchange or return a product in any of our Superdry retail stores. We recommend you call ahead to avoid disappointment (please use the Store Locator to contact your preferred Superdry retail store). Note, items cannot be returned to an independent stockist.

If you are unable to access one of our stores, you will need to contact us here so we can assist you in organising a return and refund.

Proof of Purchase will be required for all refunds and exchanges. If your item(s) were purchased with PayPal, you will be required to show your PayPal proof of purchase. Please note you cannot exchange items purchased from other retailers outside the Superdry network.

Please also note you are unable to exchange any items instore if you have purchased with Afterpay and will need to either return for a refund instore or contact our customer support team so we can assist you in organising a return and refund.
How long will it take for me to receive my refund?
Refunds will automatically be processed back onto the credit card or PayPal account used to make the original purchase once we have received your items. Please allow up to 5 working days for your refund to be processed. Please keep in mind your financial institution can take an extra few days to return the funds to your account.
Afterpay returns
You are more than welcome to return your Afterpay order online or in store for a refund provided it meets with our returns conditions above. Your Afterpay balance will be reduced to reflect the new order total once the refund has been processed. Refunds can take up to 5 business days once processed. We are unable to exchange any Afterpay orders online or in store.
Returns of items purchased at Superdry samples and seconds sales
YItems sold at samples and seconds sales may include defects or flaws or may not be suited to your planned purpose for them. These items may also vary in some way from the equivalent items sold instore or online, including (but not limited to) appearance, colour, fabric, feel and finishing. Please examine these items carefully before purchase and satisfy yourself as to their suitability. Superdry does not offer refunds or returns on these items.
What if the item I have purchased is faulty?
We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products, you will be entitled to the following remedies under the Australian Consumer Law:
  • 1. Exchange or refund of products for major failure or faults; or
  • 2. Exchange if the product fail to be of acceptable quality and the failure is not a major failure.
In assessing a claim for faulty products, the Australian Consumer Law allows us to take into account how much time has passed since you bought the product, how the product has been used, the length of time for which it is reasonable for the product to be used and the amount of use the product could reasonably be expected to tolerate before the failure becomes noticeable.

If you believe you have received a faulty product or there has been an error with your shipping, please contact our customer support team here. We will cover all associated shipping costs in the event of a faulty product or an order error on our behalf.
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