Easy returnsWe are confident that you will be happy with your purchase, however if for any reason this is not the case, we offer the option to return for all items purchased directly with us (either online at superdry.com.au or in-store) within 28 days of the order date.
Please kindly note if you have purchased in-store and are wishing for a return or exchange, you will need to take them back to the store that you originally purchased them from, as the store has captured your funds. Our online Customer Care team will be unable to assist as we do operate separately from in-store We do apologise for any inconvenience!
We have 3 conditions for return due to a change of mind:
- 1. Items must be returned within 28 days of the order date;
Please note due to the current COVID situation, orders placed in NSW have an extended period of 60 days of the order date
- 2. Items must be purchased from an official Superdry retail store or Superdry.com.au and still hold the original receipt for proof of purchase (please use Store Locator to find your preferred Superdry retail store). Proof of purchase can be in the form of a confirmation email or bank statement or PayPal proof of purchase;
- 3. Items must be unworn with the original tags still attached – we are unable to accept returns with dirty marks or wear damage;
Do not post your return to a Superdry store, as this will not be accepted. We can only process returns in-store when they are brought to us in person. We reserve the right to refuse the return if these conditions are not adhered to. Please note you cannot return items purchased from other retailers outside the Superdry network.