Delivery Policy

We offer free standard shipping on all orders over $100; orders below this value are charged at a flat rate of $7.95 for deliveries into Australia and $9.95 for Deliveries into New Zealand.
Express shipping is available at a flat rate of $14.95.
Your products are shipped from our warehouse in Victoria, Australia – or in some cases shipped from your closest store.
As soon as your order is dispatched, you will receive a tracking number that you can use to track the status of your delivery online.
Orders will be packed and dispatched within 1-3 business days of being placed.
Delivery times for standard shipping option delivery is 2-6 business days for most Metro and inner-regional postcodes, excluding WA.
In busy trading periods, orders may take longer due to high volumes.
Once dispatched with Australia Post, expected delivery times for each region are as follows:

Standard Shipping Times

*Outer-regional areas may experience slightly longer shipping times.
All orders are sent as 'Authority to Leave' by Australia Post. This means that if you aren't home when they try to deliver your parcel, Australia Post will leave it in a safe place if there is one available.
Please note, we can only ship to Australia and New Zealand, for international shipping, please visit www.superdry.com.

New Zealand Shipping

For NZ Shipping we use Australia Post and NZ Post. Products are shipping from Melbourne, Australia and will be delivered in 3-7 business days, depending on region. In busy trading periods, orders may take longer due to high volumes.

Why Does The Price Increase When I Select ‘New Zealand’ Shipping?

As of the 1st of December 2019, New Zealand has enforced a new law requiring overseas businesses to collect and return 15% of the purchase price of goods under the value of $1,000 NZD. In compliance with this law, an additional charge of 15% will be applied to your order. For more information, please click here.

Will There Be Any Border Costs For My New Zealand Order?

No. Prior to the enforcement of this law, border taxes were applicable when the value was over $60 NZD. As of 1st of December 2019, this has been replaced by the 15% GST.

Will The New GST Laws For New Zealand Effect Delivery Costs?

No. Delivery costs and shipping will remain consistent with our current shipping rates.

What Currency Does Your Website Use? 

All prices are in AUD. If you are ordering from NZ, your order will be processed in AUD and your bank will convert to NZD. Please be aware that foreign currency exchange fees may apply. GST % is determined by AUD.

Duties Taxes

Any customs, taxes or import duties due are charged once the parcel reaches the destination country and must be paid by the recipient of the parcel. We have no control over these charges and cannot advise you in advance of the total duty which will be charged.
We recommend you contact the NZ Customs Office for current import duties before you order so you can estimate the charges before purchasing.